Refund policy
We offer a 14-day return policy. This means you have 14 days after receiving your order to request a return.
To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging. Proof of purchase is required.
To request a return, please contact us at:
Email: kikoetuk@gmail.com
Phone: +359 885 157 871
Return address:
ul. Pleven 3 Perushtica Vh. E Etaj 4
7000 Ruse
Bulgaria
Returns sent without prior approval will not be accepted.
Return shipping costs are the responsibility of the customer unless the item is defective, damaged during transport, or we sent the wrong product.
Damages and issues
Please inspect your order upon delivery.
If your order is damaged, defective, or you received the wrong item, contact us immediately with photos of the product and packaging. We will resolve the issue as quickly as possible.
Exceptions / non-returnable items
The following items cannot be returned:
• Personalized or custom-made products
• Products made to customer specifications
• Gift cards
Personalized products can only be returned if they arrive damaged, defective, or if we made an error during production.
Exchanges
If you would like a different product, please return the original item (if eligible) and place a new order.
European Union 14 day cooling off period
Customers within the European Union have the right to withdraw from their purchase within 14 days, except for personalized or custom-made products that are exempt under applicable EU consumer protection laws.
Refunds
Once we receive and inspect your returned item, we will notify you whether the refund has been approved.
If approved, the refund will be issued to your original payment method within 10 business days.
Please note that your bank or payment provider may require additional time to process the refund.
If more than 15 business days have passed since your refund was approved, please contact us at:
kikoetuk@gmail.com